Know Exactly What to Say to Difficult Employees
From handling defensive reactions to managing silence – this toolkit gives HR and managers the scripts and frameworks to stay professional and productive during challenging performance reviews.
Conversation guidelines
Feedback scripts
Ready-to-use templates
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What’s inside
Performance review cheat sheet
One-page summary for better, bias-free conversations
Ready-to-use templates
Employee prep guides, manager agendas, SBI & COIN feedback frameworks
Feedback scripts & phrase bank
Cut-and-paste scripts for praise, constructive feedback, and tricky conversations
Implementation tips for HR
Step-by-step guidance to roll out the toolkit across your organisation
